To Thomson West customers affected by Hurricane Katrina
Everyone at Thomson West is deeply moved by the enormous loss suffered by the victims of Hurricane Katrina. As the floodwaters recede and the Gulf Coast begins to rebuild, it is only now that the true extent of the devastation can be understood. And though there are sure to be difficult times ahead, there is also hope that a sense of normalcy will once again return to you – our customers, friends and colleagues along the Gulf Coast.
For our part, Thomson West is committed to helping legal professionals restore practices and offices as soon as possible. The full resources of our business back this commitment.
To assist in the rebuilding effort, we’ve set up a dedicated hotline for Thomson West customers affected by Hurricane Katrina. If you have been displaced by the disaster, contact Thomson West Customer Service at 1-800-328-4880, ext. 67281, to let us know that you’re safe and what your needs are. When you’re ready to get back on your feet, we’re ready to help.
Affected Westlawâ customers can contact their Sales representative or call the Customer Service hotline to access a complimentary Westlaw password. Thomson West Reference Attorneys are standing by to help support your research needs. Our Technology organization can help establish new high-speed connections to support your practices. And, when it’s time to rebuild your library, Thomson West will replace any print or CD-ROM product for current subscribers free of charge. For legal professionals who use our products but do not have current active subscriptions, we’re offering a 50 percent replacement coverage to ensure everyone is able to restore their collections. For our law school customers in the affected areas, we’re replacing texts free of charge and working closely with the law schools in the area to support their rebuilding efforts. And lastly, Thomson is offering a double-match contribution for all employee contributions to the American Red Cross in support of the relief effort.
Thomson West is proud of its heritage and longstanding partnership with attorneys and the courts, and we are proud to stand with you throughout your process of recovery and rebuilding. Please know that our thoughts are with you and that we are here to help.
Very best wishes,
President & CEO, Thomson West